Privacy Policy

OMOTOR (omotorauto.com) respects your privacy. This policy explains what personal information we collect when you visit or buy from our store, how we use and protect it, and the rights and choices you have. By using our site, you acknowledge the practices described here.

1.Personal Information We Collect

“Personal information” means information that identifies or can reasonably be linked to you. Depending on how you interact with our store, we may collect:

• Contact details — name, billing and shipping address, phone number, email address.
• Payment information — payment card details and transaction confirmations, processed securely by our payment providers (we never store full card numbers on our own systems).
• Account information — username, password, preferences and settings.
• Order & transaction information — items you view, add to cart, purchase, return, or exchange.
• Communications — anything you send us through the contact form, email, phone, or WhatsApp, including vehicle details you share for fitment checks.
• Device & usage information — browser, device and network data, IP address, and how you navigate our site.

2.Where Your Information Comes From

• Directly from you — when you place an order, create an account, or contact us.
• Automatically — through cookies and similar technologies when you browse the site.
• From our service providers — such as Shopify, payment processors, shipping carriers, and analytics providers acting on our behalf.

3.How We Use Your Information

• Providing our services — processing payments, fulfilling and shipping orders, handling returns and exchanges, managing your account, and remembering your preferences.
• Customer support — answering your questions, verifying part fitment for your vehicle, and resolving order issues.
• Marketing — sending promotional emails or SMS you have signed up for, and showing you relevant products. You can opt out of marketing at any time; order-related messages (confirmations, shipping updates) cannot be opted out of while an order is active.
• Security & fraud prevention — protecting your account, our customers, and our store from fraudulent or malicious activity.
• Legal compliance — meeting our legal obligations and responding to valid legal requests.

4.Cookies

Like most online stores, we use cookies and similar technologies to keep your cart working, remember your preferences, understand how visitors use the site, and support advertising. You can control or delete cookies through your browser settings; disabling them may affect parts of the site such as checkout.

5.When We Share Personal Information

We sell merchandise, not information. We do not sell, rent, trade, or license your personal or financial information to anyone. We disclose it only in these situations:

• Service providers — companies that perform functions on our behalf: Shopify (our store platform), payment processors, shipping carriers (e.g. UPS, FedEx, USPS), customer support and analytics tools. They receive only what they need to do their job.
• Marketing partners — to deliver the advertising and email services described above, in accordance with their own privacy policies.
• With your direction or consent — for example, sharing your address with a carrier to deliver your order.
• Legal & business reasons — to comply with applicable law or valid legal process, enforce our terms, protect our rights and users, or in connection with a business transaction such as a merger.

6.Our Relationship with Shopify

Our store is hosted by Shopify, which collects and processes personal information about your use of the store to provide and improve its services. To learn how Shopify handles your data, see the Shopify Consumer Privacy Policy. Depending on where you live, you can also exercise certain rights over data processed by Shopify through the Shopify Privacy Portal.

7.Third-Party Websites & Links

Our site may link to websites or platforms operated by third parties (including WhatsApp and social media). We are not responsible for the privacy or security practices of those sites — please review their policies before providing personal information.

8.Children's Privacy

Our store is not intended for children, and we do not knowingly collect personal information from anyone under the age of majority. If you are a parent or guardian and believe your child has provided us personal information, contact us and we will delete it.

9.Security & Retention

We protect your information with physical, electronic, and administrative safeguards, including SSL encryption for all transactions and access limited to employees who need it to serve you. No security measure is perfect, so we recommend not sending sensitive information through unsecured channels. We retain personal information only as long as needed to serve you, meet legal obligations, resolve disputes, and enforce our agreements.

10.Your Rights & Choices

Depending on where you live (including under US state privacy laws such as the CCPA/CPRA and Canadian privacy law), you may have the right to:

• Access / know — request a copy of the personal information we hold about you.
• Correct — ask us to fix inaccurate information.
• Delete — ask us to delete the personal information we maintain about you.
• Portability — receive your information in a portable format.
• Opt out — unsubscribe from marketing emails and SMS at any time using the link in any message, or by contacting us.

To exercise any of these rights, contact us using the details below. We will verify your identity as required by law, respond in a timely manner, and never discriminate against you for exercising your rights.

11.International Transfers

We may transfer, store, and process your information outside the country you live in — including in the United States, where our business and key service providers operate. Where required, we rely on recognized legal transfer mechanisms.

12.Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and operational reasons. The revised policy will be posted on this page with an updated “Last updated” date.

13.Contact Us

Questions about this policy, or want to exercise your privacy rights? Email support@omotorauto.com, call +1 (626) 672-8521, or write to OMOTOR, 1330 Monte Vista Avenue, Upland, CA, USA.