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www.omotorauto.com

Omotor is the professional choice for every Off-Road sports enthusiast. We are always expanding our product line to meet the needs of every customer.

Return & Exchange

Quickly solve your after-sales problems

  • Whip Lights
If your whip stop working, plz exchange the place of both whips to install again and check the broken one also not working？ 
                                   
 Please tell us the result and ① send us some pictures or videos of that problem occured, we will help you to resolve it.     
                                       
 And ② send us the picture of your controller box,we need a string of numbers on the edge of the control box. Then ③ send us your order number, full name, phone number and address to ship you.
 
  • Rock Lights and Wheel Rim Lights
If some rock lights or wheel lights stop working or behave abnormally, please switch them to the others wires to install again and check if they working?
Please tell us the result and ① send us some pictures or videos of that problem occured, we will help you to resolve it.

And ② send us the picture of your controller box,we need a string of numbers on the edge of the control box. Then ③ send us your order number, full name, phone number and address to ship you.
 
  • Others
Send us some pictures or videos of that problem occured and send us your order number, full name, phone number and address (if we need to resend to you), we will help you to resolve it. 

What items are returnable?

You can return your items within 30 days of receipt of your shipment.

  • They must be in original condition
  • In the original packaging
  • The product is intact and not damaged
        Please note:
We do not provide free return for the product that does not have a manufacturing defect in material, electronics and workmanship.
Refunds will be applied to the original payment method that was used. Refunds are generally issued within 2-10 business days of omotor receiving all returned goods. Your bank may require additional processing time to reflect the refund in your account.

How do I return?

Enter your order number and returned product decription in the comment fields below.
  1. You will get a confirmation email once the return request is approve.
  2. If your request is approved, our customer service will reply to you with the RMA number of your purchase and the return address via email.
  3. After you return the item, please send us the tracking number.
  4. Once we have received the returned item(s), our customer service will apply the refund in 2-10 working days.