Exchange & Return Policy

OMOTOR Policies

Exchange & Return Policy

Last updated: July 11, 2026

At OMOTOR, we stand behind the quality of our auto parts. Shop with confidence — every purchase is protected by our customer-first guarantee, and every return is handled by a real person on our California team.

180-Day
Risk-free returns & exchanges from delivery
1-Year
Warranty with free replacement on defects
3–5 Days
Refunds to your original payment after approval
We Pay
Return shipping when the error is ours
On this page1. 180-Day Returns · 2. 1-Year Warranty · 3. Refunds · 4. Return Shipping · 5. How to Start a Return

1.180-Day Risk-Free Returns & Exchanges

If you are not 100% satisfied with your purchase, you can return or exchange your item within 180 days of delivery.

  • Condition for return: items must be unused, in their original packaging, and in the same condition you received them.
  • Fitment issues: if the part does not fit your vehicle despite following our fitment guide, we will provide a prepaid return label and a full refund or exchange — your choice.
  • Exchanges: if you need a different size or model, contact us and we will set up the exchange in the same process.

2.1-Year Limited Warranty

Every part sold through our website is covered by a 1-year warranty against manufacturing defects and functional failures under normal operating conditions.

Covered Not Covered
Internal failure of the part Damage from improper installation
Structural defects Racing / off-road abuse
Premature wear due to manufacturing issues Normal wear and tear

Warranty process: if a part fails within one year, contact us for a free replacement. We may ask for photos or videos of the issue, or a diagnostic report from a certified mechanic.

3.Refunds

Once we receive and inspect your return, we will notify you whether your refund is approved. If approved, the refund is processed automatically to your original payment method within 3–5 business days. Depending on your bank or card issuer, it may take a few additional days to appear on your statement.

4.Return Shipping Costs

  • Our error — we pay 100%. If the return is due to a defective item, a wrong part sent, or a fitment error on our side, OMOTOR covers all return shipping costs with a prepaid label.
  • Changed your mind — you cover shipping. If you no longer need the part or ordered the wrong model by mistake, the buyer is responsible for return shipping costs.

5.How to Start a Return

  1. Email support@omotorauto.com (or message us on WhatsApp) with your order number and photos of the item.
  2. Our team replies within 12–24 business hours with your return authorization and the correct return address.
  3. Ship the item back — with our prepaid label if the error is ours — and we process your refund or exchange within 3–5 business days of inspection.
Important: please do not ship returns to our Upland, CA mailing address without prior authorization — unauthorized returns cannot be accepted. Always contact us first to receive your return authorization and the correct return address.

Ready to start a return?

Email support@omotorauto.com · Phone / WhatsApp +1 (626) 672-8521 · Mon–Fri, 9 AM – 5 PM Pacific

Or use the Contact page and pick “Returns & exchanges” — a real person replies within 12–24 business hours.