Shipping Policy

OMOTOR Policies

Shipping Policy

Last updated: July 11, 2026

Thank you for choosing OMOTOR. Every order ships from our Southern California warehouse — this page explains exactly how fast it moves, what it costs, and what to do if anything goes wrong in transit.

Free
Standard US shipping · 3–7 business days
$9.90
Expedited US shipping · 2–3 business days
1–2 Days
Order processing before dispatch
US + CA
Shipping to the United States & Canada
On this page1. Processing Time · 2. Rates & Delivery · 3. Tracking · 4. Fitment · 5. Damaged or Lost Items · 6. Where We Ship

1.Order Processing Time

  • All orders are processed within 1–2 business days after payment is confirmed.
  • Orders are not shipped or delivered on weekends or US holidays.
  • During high-volume periods, dispatch may take a few extra days — if your order is significantly delayed, we will notify you by email.

2.Shipping Rates & Delivery Estimates

Shipping Method Estimated Delivery Cost
Standard — Contiguous US (Lower 48) 3–7 business days Free
Expedited — Contiguous US (Lower 48) 2–3 business days $9.90
Canada Shown at checkout Calculated at checkout
Delivery estimates start from the day your order ships, not the day it is placed. Occasional delays can occur due to carrier issues or extreme weather. We currently cannot deliver to P.O. Boxes or APO/FPO addresses.

3.Shipment Confirmation & Tracking

You will receive a shipment confirmation email with your tracking number as soon as your order leaves the warehouse. The tracking number becomes active within 24 hours.

You can check real-time status anytime on our Order Tracking page — no login required.

4.Fitment & Order Accuracy

To make sure the right part arrives the first time, please double-check your vehicle's Year, Make, and Model (and trim, where listed) before ordering. Not 100% sure? Send us your VIN through our Contact page, by email, or on WhatsApp — we will verify fitment against the exact part before you buy.

5.Damaged, Lost, or Missing Items

OMOTOR is responsible for products damaged or lost in transit. If your order arrives damaged:

  • Take photos of both the packaging and the damaged part right away.
  • Contact us at support@omotorauto.com within 48 hours of delivery to file a claim.
  • Please keep all packaging materials and damaged goods until the claim is resolved.

6.Where We Ship

We currently ship to the United States (contiguous Lower 48 states) and Canada. We do not ship to other international destinations at this time.

Canadian orders may be subject to import duties, taxes, or brokerage fees collected by the carrier on delivery. These charges are set by Canadian authorities and are the customer's responsibility.

Questions about your shipment?

Email support@omotorauto.com · Phone / WhatsApp +1 (626) 672-8521 · Mon–Fri, 9 AM – 5 PM Pacific

Or reach us through the Contact page — a real person replies within 12–24 business hours.